Outsourced HR Support

For the Health and Social Care sector

Health and Social Care organisations are experts in Health & Social Care and supporting their clients, HR is not, and should not be something that takes up a significant amount of their time. Whilst there is of course a responsibility on employers to manage their employees effectively, the general day to day administration and HR issues can be distracting and time consuming.

By utilising HR experts, who understand the requirements of the Health & Social Care sector, you can focus on your clients knowing that you have an extended team of professionals focussed on keeping you compliant, providing support to all your employees and helping you to become an employer of choice.

Outsourcing this work is often much cheaper than having internal resources and you will always have support from HR professionals at all levels because we can flex the support required based on the work that needs to be done and the support you need. 

Our Support

  • Telephone Advice Line for Employees open from 8am to 6pm Monday to Friday with HR Advisors providing full support to the employee and handling of general employee queries
  • Processing of new starters and leavers
  • Drafting all offers of Employment letters and contracts
  • Processing of all DBS checks upon offer of employment
  • HR Self Service facility for Employer and Employees which includes self-management facility for holidays and absence
  • Rota planning & time and attendance system facility for the Employer to be able to schedule all rotas, and interact with Employees regarding working arrangements
  • Annual management of all employee checks (driving licenses, car insurance etc)
  • Filing of all employee documentation onto employee files including:
  • Performance reviews
  • Return to work documentation
  • General employee relations matters
  • Training documentation
  • Tracking, monitoring and support of Probation periods
  • Processing of Maternity/Paternity/Shared Parental Leave requests
  • Processing of Flexible Working Request
  • Processing of Maternity Leave requests
  • Updating of salaries during pay reviews
  • Processing of benefits
  • Processing of all reference requests post-employment
  • Informing Payroll of changes
  • Roll out of new HR policies and procedures
  • Providing support and advice to Managers who are managing employees who are on long term sick
  • Full support on all employee relations matters including:
    • On-site attendance for meetings and note-taking activities relating to disciplinary and grievance issues
    • Drafting of all letters and correspondence to employees
  • Providing advice and guidance to management of difficult ER cases
  • Liaising with external employment lawyers when required
  • Drug & Alcohol Testing

Optimal PBS can provide support on any of the following HR projects or initiatives:

  • Systems implementation and developments including data gathering and cleansing, data and document uploads, workflow creation, training and roll-out support
  • Policy and documentation reviews
  • Process audits and reviews
  • Equal pay audits
  • Colleague engagement activities
  • Wellbeing Programmes
  • Performance management framework design and implementation
  • Training & Competence reviews
  • Due diligence support on M&A activity
  • TUPE Transfers
  • Redundancy Programmes

Each project is individually priced based on the work type, level of skill required and the duration of work.

Do you have a HR or People Strategy?  Wouldn’t you prefer to be more proactive than reactive in your provision of HR services in your organisation? Getting the basics of good HR practices is vital but delivering a strategic HR service that has people at the heart of the organisation and where HR can really add value. We have a team of senior HR professionals who can work with you on a Consultancy basis or over a longer term.  Our HR Leaders sit on Management Boards, providing part time strategic support whether that’s one or two days a week of just three or four times a year. Aligning your people strategy to your business model is where we can help.

To discuss this further, contact our MD, Mel on 07764 244813 or email mel@optimalpbs.co.uk

What our clients say

Meet our team

Our team of experienced professionals have worked across multiple sectors and have significant experience of supporting our clients with all of their Human Resources and Training needs.

Melanie Stead

Managing Director

Helen Murphy

Operations Director

Sara Brockbank

Finance Manager

Matthew Brain

Employment Solicitors

Saniya Mahmood

HR Advisor

Amanjhot Dothar

Senior HR Administrator

Caroline Mann

PA and Senior Administrator