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Statutory & Mandatory Training: Customer Care

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Course Description

By completing this course which is aimed at anyone working in a healthcare role who coming into contact with healthcare users and members of the public you will recgonise makes good customer service and understand how complaint procedures work.

This module will provide an awareness of the importance of good customer care and enable you to provide excellent customer service to healthcare users.

Training outcomes

  • Recognise what makes good customer care in health and social care services.
  • Understand why health and social care organisations need a customer care programme.
  • Know the key customer care skills and how to use them effectively.
  • Be familiar with how the national and local complaints procedures work.

Accreditation
This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.

Duration
This course usually takes 1 hour to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.

Target audience
This course is aimed at anyone working in a healthcare role whose work brings them into contact with various healthcare users and members of the public.

Entry requirements
There are no entry requirements for this course.

Test and certificate
Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.

If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.

Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.

£20.00 + VAT

Volume discounts available

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Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.

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