Statutory & Mandatory Training: Customer Care
By completing this course which is aimed at anyone working in a healthcare role who coming into contact with healthcare users and members of the public you will recgonise makes good customer service and understand how complaint procedures work.
This module will provide an awareness of the importance of good customer care and enable you to provide excellent customer service to healthcare users.
- Recognise what makes good customer care in health and social care services.
- Understand why health and social care organisations need a customer care programme.
- Know the key customer care skills and how to use them effectively.
- Be familiar with how the national and local complaints procedures work.
This course is accredited by CPD. The certificates, awarded upon successful completion, can be used to log your hours against.
This course usually takes 1 hour to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.
This course is aimed at anyone working in a healthcare role whose work brings them into contact with various healthcare users and members of the public.
There are no entry requirements for this course.
Test and certificate
Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.
If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.
Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.
£20.00 + VAT
Volume discounts available
Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
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What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
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Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!