Statutory & Mandatory Training: Conflict Resolution
This course will prepare you for dealing with conflict in the workplace as well as develop your communication skills and gain confidence in handling workplace conflict.
This course will enable healthcare professionals to develop their communication skills and gain confidence in handling workplace conflict.
- Understand what conflict is, how it arises and how the risk of conflict can be minimised.
- Appreciate the role of communication in conflict and conflict management.
- Be able to describe the procedural, environmental and legal context of violence in the workplace.
- Know what to do if a violent incident occurs and understand what support is available.
- Be able to describe the role of Local Security Management Specialists in keeping NHS staff safe.
This course is accredited by CPD. The certificate, awarded upon successful completion, can be used to log your hours against.
The course usually takes 1-2 hours to complete, depending on the speed of learning. Learners do not have to complete all the training in one session as progress is recorded throughout and the training can be paused and resumed in our learning management system at any time.
This course is aimed at anyone working in a healthcare role whose work brings them into contact with members of the public, thereby increasing the chances of encountering conflict in the workplace.
There are no entry requirements for this course.
Test and certificate
Each end of course test consists of 15 multiple choice questions. Learners are required to achieve a 75% pass mark, and, if necessary, may attempt the test six times at no extra cost.
If learners do not achieve the 75% pass mark, further attempts may be given by contacting our support team.
Learners will be able to download a digital certificate on completion of each course. This can be printed, and we suggest you keep it for your records.
£20.00 + VAT
Volume discounts available
Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
Click the button below or call us to speak to one of our team members to discuss.
You will learn
Who is it for?
What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
Brilliant service, friendly staff, lovely team
Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!
Meet our Learning & Development experts
PA and Senior Administrator