Giving Customers a Positive Impression in Hospitality

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Course Description

This course will teach employees how to comply with the relevant legislation, understand why organisations have policies and procedures and learn how to communicate information to customers in a friendly manner.

This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more.

Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers.

Learners will gain a wider awareness of the following legislation:

  • Health and Safety at Work Act 1974
  • Data Protection Act 1998
  • Equality Act 2010
  • Consumer Protection Act 1997
  • Sale and Supply of Goods Act 1994

£25.00 + VAT

Volume discounts available

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Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.

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Meet our Learning & Development experts

Our team of experienced professionals have worked across multiple sectors and have significant experience of supporting our clients with all their training needs

Melanie Stead

Managing Director

Helen Murphy

Operations Director

Amanjhot Dothar

Senior HR Administrator

Caroline Mann

PA and Senior Administrator