Giving Customers a Positive Impression in Hospitality
- Format:
- Intermediate
- 1-2 Study Hours
- Online Study
- Self-Printed Certificate
- Accreditation:
- 1-2 CPD Hours
- CPD Certified
Course Description
This course will teach employees how to comply with the relevant legislation, understand why organisations have policies and procedures and learn how to communicate information to customers in a friendly manner.
This Giving Customers a Positive Impression course for the hospitality industry provides an overview of key customer service issues in a hospitality setting relevant to all roles within hospitality businesses, such as servers, waiting staff, hosts and more.
Completing this course will help you to meet your legal obligations within the hospitality industry and minimise the risk of bad publicity or legal action through poor quality interactions between staff and customers.
Learners will gain a wider awareness of the following legislation:
- Health and Safety at Work Act 1974
- Data Protection Act 1998
- Equality Act 2010
- Consumer Protection Act 1997
- Sale and Supply of Goods Act 1994
£25.00 + VAT
Volume discounts available
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Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
Click the button below or call us to speak to one of our team members to discuss.
You will learn
- First impressions count
- Appearance and behaviour – good or bad practice?
- Meeting customer requirements
- Knowing your products and services
- Legal aspects
Who is it for?
- Anyone working in a hospitality based role that involves interacting with customers, including both service and management roles
- To provide better customer service in hospitality environments such as hotels, restaurants, takeaways, cafes, bars, fast food outlets and others
- The course can be used either as Induction, Awareness, Refresher or Foundation Training, making it a highly flexible choice which doesn't disrupt your day to day operations
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What our clients say
Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
Can’t thank Mel and the team enough. Really helped my business in a crisis. Looking forward to working with you and the team.
Brilliant service, friendly staff, lovely team
Amazing service and support from extremely knowledgeable people, who also take great care in the standard of their work. Can't fault them, thank you so much!
5* all round, Mel was extremely helpful and answered all my questions, very friendly and professional. Recommended to others and would definitely use again. Thank you again Mel and Helen.
Mel and her team are fantastic, help me all along the way with some complex issues. Couldn't recommend more.
I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
We love this company and Mel is a god send to our business, she sorted everything for us from employee contracts to helping us source the right accountant, she is at the end of the phone whenever I have any HR questions (even when on holiday) can not fault her commitment. Keep up the good work!
Meet our Learning & Development experts
Melanie Stead
Managing Director
Helen Murphy
Operations Director
Amanjhot Dothar
Senior HR Administrator
Caroline Mann
PA and Senior Administrator