Effective Working Relationships in Hospitality
By completing this course you will have looked at how to work in a team, develop your skills within the team and the different skills you need to be part of a team.
This Hospitality: Effective Working Relationships course is suitable for companies, colleges and training providers offering provision or courses in the hospitality, travel, tourism and catering sectors. It helps to support the QCF unit ‘Effective Team work’ and caters to the assessment criteria for this unit.
The course has been written by experienced, hospitality industry professionals and is designed for use on a wide variety of mobile devices.
This module uses a story to teach the learning outcomes which are approached holistically:
- The learner takes the place of staff on shift in a hospitality environment, meeting different teams
- The characters in the module narrate the story and introduce the challenges
- Using a tablet to complete the challenges, the learner must complete all tasks in order to complete the module and receives a reward
On completion of this course learners will know:
- What teamwork is and what the characteristics of a great team are
- The importance of clear communication and working to deadlines
- How to describe some of the problems that can arise in working relationships and how to gain good working relationships
- The benefits of self–development
- Your learning style and how best to learn and further your development
- How to write and review your development plan
This course is especially ideal for companies, colleges and training providers offering provision of courses in the hospitality, travel, tourism and catering sectors.
When you’ve completed this online training you will sit an online test and, once successful, you can download your certificate.
The subjects covered in this module include:
- Teams working together
- Lack of teamwork
- Tips for good communication
- Problems in working relationships
- Personalities and behaviours
- Personal development cycle
- Different learning styles
- Thinking about your own workplace
This module is aimed at anyone working within a team in the Hospitality industry.
Approximately 1 hour. The length of time depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
There are no specific entry requirements for this course.
£25.00 + VAT
Volume discounts available
Whether you are booking for yourself or for your team we can help. What’s more we can offer a discount on volume orders.
Click the button below or call us to speak to one of our team members to discuss.
You will learn
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Optimal People and Business are experts in all things HR. We worked successfully with them to produce a series of information videos to help businesses during the Corona lockdown. We are looking forward to working with them again in the near future as we grow our business.
We personally dealt with Vici at Optimal and she was a delight. She was open and honest and gave great advice and guidance. She helped us deal with what could have been a very difficult dismissal with a problematic member of staff. I would not hesitate to recommend Vici to any business for their HR.
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I've used Optimal PBS on a couple of occasions now to assist with due diligence on an acquisition i've been working on and also to provide contract and handbook production. Cannot fault the support or advice provided.
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