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1st Line Support Engineer

1x New Position 1st Line Support Engineer 

Immediate start. Base in Huddersfield, remote and client sites in Calderdale – our client is offering immediate interviews.

Post:                       1st line Support Engineer

Overview:               As a 1st Line Support Engineer, you will be responsible for providing 1st line support remotely and onsite to our Academies and Head Office in Calderdale.

Salary:                    Salary 21-24K SCP4/5

Responsible to:     IT Infrastructure and Services Manager 

As a 1st Line Support Engineer, you will be responsible for providing 1st line support remotely and onsite to our Academies and Head Office. You will resolve all 1st line support issues working from the service desk and escalate more complex issues via the relevant support channels within the IT SLAs following our internal escalation processes and procedures. 

The ideal candidate will have previous experience working in an education-based ICT support role with the ability to build critical internal and external relationships. You will be directly responsible for the following:

•Service desk first point of contact via Phone / Walk-in / Tickets

•Escalation path to L2 support team

•User account management

•New Starters and Leavers administration

•Updating the knowledge base

•Lesson and Assembly equipment management

•Audio Visual troubleshooting

•Asset Management

•Equipment Scheduling and Bookings

•Endpoint setup and deployment / OS Upgrades / Software Deployments

•Website Updates

•Digital signage content management

Additional Details:

•Hours 37 per week + Occasional Overtime (flexibility is essential for out of hours maintenance work)

•25 Days Holidays + Bank Holidays

•8 am -4:30pm Mon -Thurs

•8 am -13:40pm Fridays

Impact Education Multi Academy Trust is committed to safeguarding staff and students and expects all employees and volunteers to share this commitment. All posts are subject to an enhanced Disclosing and Barring Service DBS check. All interviews will include a question about Safeguarding and any anomalies identified in pre-recruitment checks will be discussed at interview.

Please call Georgina Sowden 07539 170664 at Optimal Recruitment to learn more about the role or alternatively click the link attached to complete the application form:  

Working for Us

2nd Line Support Engineer

1x New Position 2nd Line Support Engineer – 6 Month Fixed Term Contract with potential to become permanent for the right candidate.

Immediate start. Based in Huddersfield, our client is offering immediate interviews.

Please contact Georgina at Optimal Recruitment for more details.

Salary £22,571 – £24,920

Post Title:     2nd Line Infrastructure Support Engineer

Post Grade:  Scale 5

The 2nd Line Support Engineer role is responsible for providing 2nd line support remotely and onsite to our Academies. You will fix what you can and escalate more complex issues to the relevant support channels within the ICT Department following our internal escalation processes and procedures.

Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a 2nd Line Support Engineer with the ability to build key internal and external relationships.

The environment is a mixed environment of MSFT Windows Domain, Google Chrome OS Enterprise and Apple Managed Devices.

A proven track record working in a similar environment is a must.

Applicants will be subject to an enhanced DBS check and additional Safeguarding Training before working in schools.

You will be directly responsible for the following.

  • Second line Helpdesk / Ticket support – Path of Escalation to level 3
  • First line support path of escalation
  • User account password resets (where staff cannot self-serve reset)
  • Lesson and Assembly equipment management
  • Audio Visual Hall and Classroom troubleshooting
  • Inventory of Hardware / PCs / Projectors / Laptops / Tablets
  • Equipment Bookings
  • Scheduled Projector Maintenance
  • Endpoint setup and deployment / OS Upgrades
  • Website Updates
  • Digital signage content management
  • Backups and maintenance of backup storage devices and backup failures
  • Data recovery
  • Network Switch / VLAN port changes
  • Large scale software deployment
  • Windows update management
  • Active Directory Management and Azure Sync
  • Network and Server Diagram Maintenance
  • Credential Management
  • Windows Image creation (WDS + MDT)

37.5 Per week + occasional overtime + 28 days Holiday + Bank Holidays.  

8am – 4:30pm Monday to Thursday 

8am – 1:40pm Friday.

Please call Georgina Sowden 07539 170664 at Optimal Recruitment to learn more about the role or alternatively click the link attached to complete the application form: https://i-mat.org.uk/working-for-us/