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2nd Line Support Engineer

1x New Position 2nd Line Support Engineer – 6 Month Fixed Term Contract with potential to become permanent for the right candidate.

Immediate start. Based in Huddersfield, our client is offering immediate interviews.

Please contact Georgina at Optimal Recruitment for more details.

Salary £22,571 – £24,920

Post Title:     2nd Line Infrastructure Support Engineer

Post Grade:  Scale 5

The 2nd Line Support Engineer role is responsible for providing 2nd line support remotely and onsite to our Academies. You will fix what you can and escalate more complex issues to the relevant support channels within the ICT Department following our internal escalation processes and procedures.

Working in a fast-paced environment where no day is the same, the ideal candidate will have experience working as a 2nd Line Support Engineer with the ability to build key internal and external relationships.

The environment is a mixed environment of MSFT Windows Domain, Google Chrome OS Enterprise and Apple Managed Devices.

A proven track record working in a similar environment is a must.

Applicants will be subject to an enhanced DBS check and additional Safeguarding Training before working in schools.

You will be directly responsible for the following.

  • Second line Helpdesk / Ticket support – Path of Escalation to level 3
  • First line support path of escalation
  • User account password resets (where staff cannot self-serve reset)
  • Lesson and Assembly equipment management
  • Audio Visual Hall and Classroom troubleshooting
  • Inventory of Hardware / PCs / Projectors / Laptops / Tablets
  • Equipment Bookings
  • Scheduled Projector Maintenance
  • Endpoint setup and deployment / OS Upgrades
  • Website Updates
  • Digital signage content management
  • Backups and maintenance of backup storage devices and backup failures
  • Data recovery
  • Network Switch / VLAN port changes
  • Large scale software deployment
  • Windows update management
  • Active Directory Management and Azure Sync
  • Network and Server Diagram Maintenance
  • Credential Management
  • Windows Image creation (WDS + MDT)

37.5 Per week + occasional overtime + 28 days Holiday + Bank Holidays.  

8am – 4:30pm Monday to Thursday 

8am – 1:40pm Friday.

Please call Georgina Sowden 07539 170664 at Optimal Recruitment to learn more about the role or alternatively click the link attached to complete the application form: https://i-mat.org.uk/working-for-us/